A satisfied customer underpins everything. We listen carefully to the needs and requirements of our clients and design tailor-made solutions to fulfill them.
If certain elements require change during the transport process, that is no problem; the customer is always right and we will simply adapt to the renewed conditions. The client is King / Queen.
Our experience tells us that long-term collaborations are the most effective ones. They allow both parties to get to know and respect each other, ultimately resulting in a stronger relationship.
As a family-owned business we have created a dedicated team of experts that is strongly committed to both our core business activities as well as the relationships we have with our clients.
One could simply organise transport, or one could organise transport as they would do for themselves. That difference in attitude has a huge impact on how our clients experience our service.g honest conversations, we get to know our clients very well, and vice versa.
– Winston Churchill (British Prime Minister)
– Michael LeBoeuf (American business author)
Working together long-term fosters mutual respect and trust. By having honest conversations, we get to know our clients very well, and vice versa. Over time this creates a relationship of trust, even to the extent that some of our customers have come to see us as part of their team; an extension to their own company.
This way of cooperating enhances their own performance. Clients will quickly realise we are very serious about our profession, however, at times we can also be a bit more light-hearted and be up for a joke.
Life doesn’t always turn out the way you wanted it to. Adversity happens to the best of us. Nobody is perfect. In these situations, we have learnt to be able to stay calm and serene, and to not get overwhelmed or thrown out of balance.
At Zerpa we manage to do this. Stay optimistic, simply solve the problem and learn from it, that’s our motto!